How long does my order take to ship?

Shipping: You can select ups next day air saver (1 day) or USPS Priority Mail Express (1-3days) or USPS Priority Mail (2-4 days) or USPS ground advantage(3-5 days/only ships monday). I ship out monday, Tuesday, or Wednesday(whatever works for my schedule). I will not ship on the day before a holiday or 2 days etc… depending on the shipping you select. I provide the heat or ice pack as needed. If above 85°F or below 55°F let me know at checkout. Or i will figure that out before I ship.

Do you offer international shipping? 

No and we only ship to the lower 48 states in the USA, no Hawaii, Alaska etc…

What is your return, replacement, refund and DOA policy? 

The DOA(Dead on arrival) policy is i will offer you a refund/replacement if you can give me pictures of the dead fish or plant in an unopened bag no more than 2 hours after delivery as seen on tracking(if they sit in the heat or cold all day thats on you, get them in your house asap.) Again, i do not issue refunds/replacements except for dead fish and plants with photos sent in a timely manner no more than 2 hours after delivery as seen on tracking. This applies to all live organisms on the website. Dry goods I won't offer a refund/ replacement unless the item comes to you not as described or damaged with pictures as proof. I do not accept returns on anything, fish, plants or dry goods. Send pictures/ questions and other info at sheepaquatics22@gmail.com. Thank you so much for your support!